Refund Policy

This Refund Policy explains when AIFont Ltd. ("AIFont") will refund payments for AIFont. It applies to all paid plans purchased through our website and forms part of our Terms of Service. Nothing here limits statutory consumer rights that apply where you live.

1. Free plan

The free plan does not require a payment and is not refundable, because no payment is taken. Free credits that are unused at the end of a month do not roll over and carry no cash value.

2. 14-day refund window

If you purchase a paid plan, you may request a full refund within 14 days of the initial payment. To be eligible:

• The purchase must be your first payment to AIFont.
• The request must reach us within 14 calendar days of the charge appearing on your statement.
• You must not have already requested a refund for that charge.

Send the request to support@pandada.ai from the email address on the account, including the email used at checkout and the date of purchase.

3. What is refunded

• Full refunds: the entire amount paid in the qualifying purchase.
• Renewals: renewal charges are generally not refundable unless the renewal happened in error or the Service was unavailable for a substantial period that we did not resolve.
• Processing fees: card or currency-conversion fees charged by your bank or card issuer are outside our control and are not refunded, although we will always refund the full amount we actually received.

4. What is not refundable

• Usage after the 14-day window.
• Subscription time you have already used.
• Accounts suspended or terminated for a breach of the Acceptable Use Policy or the Terms of Service, including abuse, fraud or resource abuse.
• Font licenses already issued and downloaded, except where the font file is defective and we cannot provide a working replacement.
• Requests made more than 60 days after the charge.

5. Defective fonts

If a generated font cannot be opened by standard software or does not include the characters promised on its detail page, contact us within 30 days with the font name and your account email. We will either replace it at no cost or refund any fee you paid for the affected license.

6. Failed generations

Credits are returned automatically when a generation fails on our side. You do not need to request a refund for a failed generation; if a credit does not return to your balance within a few minutes, contact us and we will restore it.

7. How refunds are issued

• Approved refunds go back to the original payment method.
• Depending on your bank, the credit may take 5 to 10 business days to appear on your statement.
• We do not issue refunds to third-party accounts or payment methods other than the one used for the purchase.
• We may ask for additional verification of account ownership before issuing a refund.

8. Chargebacks

Please contact us first. Most chargebacks can be resolved directly with AIFont, usually within a few business days. Initiating a chargeback for a charge that is not covered by this policy may result in the account being suspended and a ban on future purchases.

9. Changes to this policy

We may update this policy. The version in effect at the time of your purchase governs that purchase. Any change that materially reduces your rights applies only to future purchases.

10. How to request a refund

Email support@pandada.ai with:

• Your account email address.
• The date of purchase and the amount charged.
• The reason for the request.

We aim to respond to every refund request within 5 business days.